ValueViews-Festive2025-Digital

EXCELLENCE THE SALES & CRM TEAM RACE TOWARD This year’s Sales & CRM Conference took inspiration from the high-octane world of Formula 1 racing to drive home a powerful truth: success is never a solo sprint - it’s a team effort. SUCCESS IS A TEAM EFFORT CONFERENCE HIGHLIGHTS XCELLENCE

The two-day event roared to life on Thursday, 14 August 2025, with a series of presentations and discussions. Stephen Segal set the pace with insightful overviews into Clearing & Forwarding, followed by Brendan Maree, who offered clarity on Value’s target market and strategic direction for the pharmaceutical sector. Janine Gerber and Johan Scheepers then addressed key topics on damages and bookings, before Marcelle Troskie showcased the Drive Call Centre Dashboard. Mark Haselau followed with updates on peak planning, and the day was concluded with an address from our CEO, Steven Gottschalk. The evening ended on a high note with a team-building activity. Friday, 15 August, kept the momentum going with an in depth session on recoveries, led by Leon Grobler and Brendan Maree, covering surcharges, reverse logistics, and documentation processes. Veronique Taylor then unveiled exciting enhancements for Value Chemical Logistics and Cato Ridge, supported by insights from industry research. A comprehensive floor walk gave attendees a behind-the scenes look at planning, inbound and cross-dock operations, transport execution, debriefing, reverse logistics, claims, and SWAD. The conference crossed the finish line with an invoicing demo by Michelle Squier, bringing two days of collaboration, learning, and innovation to a successful close.

In Formula 1, the pit crew does more than change tyres. They monitor performance, anticipate needs, and deliver critical information to keep the car on track. In the same way, our Sales and CRM teams are the central hub of communication, connecting clients with operations, ensuring every move is precise and every decision informed. Their role is pivotal: • Equipping clients with knowledge by providing timely, accurate, and relevant information. • Understanding client needs through active listening and turning feedback into actionable insights. • Aligning internal teams so that operations and support deliver on client expectations. This seamless flow of information is what keeps our metaphorical car ahead of the competition.

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